Return Policy

At Feighcullen Coffee, customer satisfaction is extremely important to us. We take great pride in the quality of our products and want every customer to feel confident when purchasing from us. If for any reason you are not completely satisfied with your order, we are here to help.

30-Day Returns

All goods purchased from Feighcullen Coffee are eligible for a refund within 30 days of receipt. If you wish to return an item, you must contact us within 30 days from the date your order was delivered.

Eligibility for Returns

To be eligible for a return and refund, items should be returned in their original condition wherever possible. Products should be unused and accompanied by any original packaging, labels, or documentation that was included with the order.

We understand that situations may vary, and we encourage customers to contact us if they have any concerns regarding the condition of a product received.

How to Request a Return

If you would like to return an item, please contact our customer support team with your order number and details of the product you wish to return. Once your request has been reviewed, we will provide instructions on how to proceed with the return process.

To help us process your request efficiently, please include:

  • Your full name
  • Order number
  • Date of purchase
  • Details of the item(s) being returned
  • Reason for the return (optional but appreciated)

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed using the original payment method whenever possible. Please note that depending on your payment provider or financial institution, it may take several business days for the refund to appear in your account after it has been processed.

Damaged or Incorrect Items

We take great care when preparing and packaging every order. However, if you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. We will work quickly to resolve the issue and arrange a suitable replacement, exchange, or refund where appropriate.

Return Shipping

Customers may be responsible for return shipping costs unless the item is faulty, damaged, or sent in error. We recommend using a tracked shipping service when returning products, as we cannot be responsible for items lost during transit.

Non-Returnable Items

For health, safety, and hygiene reasons, certain products may not be eligible for return once opened or used unless they are faulty or damaged upon arrival. If you have any questions regarding the eligibility of a specific product, please contact us before initiating a return.

Contact Us

If you have any questions about our Returns Policy or require assistance with a return, please do not hesitate to contact us. Our team will be happy to help and ensure that your experience with Feighcullen Coffee is as smooth and enjoyable as possible.

We appreciate your support and thank you for choosing Feighcullen Coffee.